Exchange and Returns

According to Article 9 of the Law "On Protection of Consumer Rights", goods of proper quality (without defects) can be exchanged or returned to the store within 14 days from the date of sale provided that the appearance of the purchased goods and packaging are preserved:

-the product has not been used and has no signs of wear - scratches, chips, abrasions, etc.
-the product is completely equipped and the factory packaging is preserved
-all tags and factory markings are preserved
-the product retains its appearance and consumer properties.

Procedure for returning goods of Proper quality:
- call the number and notify of your intention to return the paid goods;
- send us the goods by carrier, paying for its services;
- provide the declaration number of the sent parcel and the bank card number (other option) for refunding the cost of the goods;
- after receipt, inspection of the parcel contents for compliance with the conditions for returning goods, we refund your money or send other goods within three business days

Procedure for returning goods of Improper quality:
-call us and notify of your intention to return the paid goods
-provide the declaration number of the sent parcel and the bank card number for refunding funds
-after receipt of the goods within three business days we refund your money or send other goods
All carrier services or money transfer commissions are at our expense.

Exchange and return of goods is carried out through Novaya Pochta or any other carrier.

Refund is made after we receive the goods.
Refunds are made to a card or by money transfer to a logistics service office.
Refunds are made within 3 days from the moment the parcel is received at the logistics service office by the seller.
We cover delivery costs only if the goods were of improper quality. If the goods are of proper quality, all costs are borne by the buyer.

For all questions you can contact us at the numbers listed in the company's contacts

To return or exchange goods, you must comply with the following conditions:
- the product has not been used and has no signs of use by the consumer: scratches, chips, abrasions, stains, etc.;
- the product is completely equipped and factory packaging is preserved;
- all tags and factory markings are preserved;
- the product retains its appearance and consumer properties.

Return of goods of proper quality is at the expense of the buyer.
If you need to return goods of proper quality, the buyer must call +380507400660 and notify of the intention to return the paid goods.
- send us the goods by carrier, paying for its services;
- provide the declaration number of the sent parcel and the bank card number for refunding the cost of the goods;
- after receipt, inspection of the parcel contents for compliance with the conditions for returning goods, we refund your money to your bank card or send other goods within three business days.

Return address:
Novaya Pochta No. 7 Shukhevycha Romana St., 20, Khmelnytsky.
Kozak Anna +380 (96) 706 47 25

Return conditions for goods of improper quality (defective goods)
If the goods are of improper quality, the buyer can refuse them at the post office or make a return. To do this, call +380507400660 and notify of your intention to return the paid goods.
- send us the goods by carrier;
- provide the declaration number of the sent parcel and the bank card number for refunding funds;
- after receipt of the goods within three business days we refund your money to your bank card or send other goods.

Return address:
Novaya Pochta No. 7 Shukhevycha Romana St., 20, Khmelnytsky.
Kozak Anna +380 (96) 706 47 25

If the goods did not arrive at the buyer's location due to the fault of the delivery service, a repeat shipment of the order is possible by mutual agreement of both parties.
Terms of refund for returned goods:
The period for refunding money when returning through a Novaya Pochta office is 1-3 days from the moment the goods are received at the warehouse**.

** Provided that the buyer has fulfilled all conditions for returning the goods and submitted all documents.

How to order "Easy Return"?
This can be done in the mobile app or in the online account on the Novaya Pochta website.
1. Go to the "My Shipments" section and select the received parcel that you need to return.
2. In the "Manage Parcel" line, select the "Easy Return" service.
3. Specify the reason for returning the goods from the suggested list.
4. Send the parcel to the seller using the created waybill.
5. Track the status of the shipment in the mobile app